"My Home" Digital Services – now available
A whole new world of digital services are now available to our tenants following the launch of “My Home” services, whilst elha.com has also been spruced up and given a fresh new look.
True self-service has arrived, with tenants able to file and retrieve their own documents, make rent payments (which instantly update rent statements), book and confirm their own repair appointments, check their calendar for bin dates, stair cleaning dates, repair appointments and so on, as well as get information about their home such as how to use their heating systems or where to locate their stopcocks.
Behind the scenes, administration is reduced as tenants take on basic administrative tasks such as filing, maintaining their own tenancy records, posting rent payments and booking repair appointments – all without any involvement from staff. Paper free status makes the mail room more efficient, and the automatic filing system means time can be spent on more productive tasks – but more importantly with tenants able to see documents the instant they are created, there’s no more waiting for the postman!
The new services have taken two years to design and test, but as they have been developed in partnership with the Association’s software suppliers, SDM, the new Digital Module is now available for other SDM customers to adopt – a process which is designed to be quick and easy to do.
Our Chief Executive, Martin Pollhammer, said
“Developing My Home has been a fantastic journey for us, and we’re delighted with the results – they are much better than we ever hoped for. We now start the process of watching, learning and adapting as our tenants start to use our services, and we change the way we do our business. We know we have entered a slightly strange but wonderful world – and we are ready to do some exploring.”
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